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Startup Deep Dive : Mother Sparsh – a Rs 1 crore retail flop that ended in an ITC buyout

The Invincible India Startup Deep Dive featured graphic for Mother Sparsh.

Mother Sparsh, a baby-care label that began with a Java developer’s irritation at chemical-heavy wipes, now books ₹99.9 crore (about $10.4 million at ₹96 to the dollar) in annual revenue for the year ended March 2025, up 70.1% from ₹58.8 crore the year before, as reported in its financial filings. For most of its first five years it ran on nothing but its founders’ own savings, and on one retail bet that cost it roughly ₹1 crore.

That contradiction is the whole story. A couple who had never run a business lost a chunk of their capital trying to force their way onto shelves next to Johnson & Johnson and Himalaya, then rebuilt around a slower, sampling-led strategy that Indian FMCG major ITC found compelling enough to buy into in 2021 — and is still buying, tranche by tranche, five years on.

Quick facts

Company Mother Sparsh Baby Care Private Limited (CIN U51391HR2016PTC058108)
Founded 5 February 2016, launched from Mohali, Punjab; head office now in Panchkula, Haryana
Founder(s) Himanshu Gandhi (CEO) and Rishu Gandhi (co-founder, brand strategy)
Businesses Ayurvedic and natural baby and mother care: wipes, skincare, colic and hygiene products, laundry and oral care
Latest FY revenue ₹99.9 crore (about $10.4 million) for FY25 (year ended March 2025), per financials filed with the Ministry of Corporate Affairs
Latest FY profit/loss Not separately disclosed; ratio analysis of the FY25 filing puts net margin at 6.36% of revenue
Listed Private company; not listed. Anchor investor ITC Limited trades on the NSE and BSE
Market value / last valuation Not publicly disclosed; ITC’s cumulative investment stood at about ₹126 crore as of April 2025
Key shareholders ITC Limited (39.47% as of May 2025, with a disclosed plan to reach 49.3% and eventually full ownership); founders and a small group of angel investors hold the rest

What they do

Mother Sparsh makes natural and ayurvedic personal-care products for babies and mothers, sold under a single D2C-first brand. Its anchor product is a 99% pure-water baby wipe with no soap, perfume or added chemicals — pitched as a modern version of the cotton-and-water cleaning that Indian households used before commercial wipes arrived. Around that anchor it has built out a wider basket: a hing-and-saunf colic relief roll-on, a turmeric after-bite balm, plant-based bottle cleanser and laundry detergent, an unscented skincare line for sensitive skin, and children’s oral care. The buyer is, overwhelmingly, first-time Indian parents shopping online, on marketplaces, and increasingly through pharmacies and modern trade as the brand has scaled beyond its early D2C base.

The origin

The idea did not come from a lab or an accelerator. Rishu Gandhi was working as a Java developer at Infosys when a colleague complained that the polyester wipes she used on her baby were causing rashes. Rishu began digging into the baby-care aisle and found it dominated by wipes loaded with synthetic fragrance and preservatives, marketed as gentle but rarely tested that way. Her husband, Himanshu Gandhi — an engineering graduate of YMCA Faridabad with an MBA from the Fore School of Management, Delhi, then working in a government role in Haryana — left that stability to build the product with her. The company was incorporated on 5 February 2016, but the founders spent close to two years on formulation before the first wipes shipped, chasing something closer to the plain cotton-and-water routine older Indian generations used on newborns than to anything already on a retail shelf. It started, by their own account, on an initial outlay of about ₹10 lakh.

The struggle years

The first hard lesson came from retail, not product. Once the wipes were ready, Rishu Gandhi tried to buy her way onto shelves in Gujarat and Rajasthan, spending close to ₹1 crore on marketing and shelf space to compete directly with entrenched players such as Himalaya, Johnson & Johnson and Chicco. It did not work: a new, unknown brand could not out-market incumbents with decades of distribution and recall, and the money was largely lost. Rishu Gandhi later described it as her most expensive lesson in the business.

The recovery was slow and unglamorous: rebuild trust product by product, city by city, mostly online, before trying general trade again on the brand’s own terms.

The turning point

The turning point was not a viral moment but a balance-sheet one. By FY 2020-21, the company had scaled unit sales roughly five-fold year on year — from about 3 lakh units in FY20 to about 1.5 million units in FY21 — and had 42 products live across 23 states, mostly through its own site, Amazon, Flipkart, FirstCry and Nykaa. On the back of that trajectory, ITC — India’s largest listed cigarettes-to-cornflakes conglomerate looking to build a personal-care D2C portfolio — agreed in November 2021 to buy a 16% stake in Mother Sparsh for ₹20 crore, its first outside institutional money in five years of operation. That single cheque reframed the company from a scrappy D2C wipes brand into a validated bet inside one of India’s largest FMCG groups, and every stake increase since has built on it.

The money behind it

Mother Sparsh’s funding story is unusual: almost all of its outside capital has come from one strategic investor, buying in in stages rather than through the usual venture-round ladder.

No formal valuation for Mother Sparsh has been disclosed in any of the ITC filings reviewed for this piece, so none is stated here.

How it makes money

The model is direct-to-consumer retail economics rather than a marketplace or subscription business: Mother Sparsh designs and brands the products, contracts manufacturing to third parties, and sells at retail prices across its own website, e-commerce marketplaces, pharmacies and general trade, keeping the gap between manufacturing cost and shelf price as margin.

The numbers

Mother Sparsh’s revenue, as reported in its Ministry of Corporate Affairs filings (unit: ₹ crore):

Fiscal year Revenue (₹ crore) YoY growth
FY21 (year ended March 2021) 15.44 –
FY23 (year ended March 2023) 32.5 –
FY24 (year ended March 2024) 58.8 +81%
FY25 (year ended March 2025) 99.9 (~99.92) +70.1%

Two things worth flagging on that table. First, ITC’s own November 2021 disclosure put FY21 turnover at ₹15.44 crore, while a founder interview the same year cited a rounder ₹22 crore for the same period; this piece uses the exchange-disclosure figure because it traces to a filing rather than a founder estimate, but both are recorded here since they conflict. Second, Mother Sparsh does not separately publish profit or loss; the only disclosed profitability marker is the FY25 net margin of 6.36% referenced above, from which an approximate net profit of roughly ₹6 crore can be inferred — an inference, not a filed figure. Separately, the company told trade press in April 2025 that its annualised revenue run rate had crossed ₹110 crore, ahead of the FY25 filed number, which is normal for a business still compounding through the year.

Where the money comes from

Mother Sparsh does not publish a formal segment or geography breakdown, but its own disclosures to press give a channel picture, most recently detailed for FY21 in a founder interview:

The surprise is less about geography than about channel mix: for a brand that grew up on hospital sampling and word of mouth, half its revenue by FY21 was already running through third-party marketplaces rather than its own site — meaning Mother Sparsh pays marketplace commission on a large share of the business it built.

The risks

The takeaway

The instructive part of Mother Sparsh’s story is not the ITC deal — plenty of Indian D2C brands eventually sell to a strategic buyer. It is what happened before that deal was even possible: five years without outside capital, one expensive and clearly named failure in general trade, and a deliberate retreat into a slower, sampling-led way of building trust with new mothers instead of trying to out-market bigger rivals on their own turf. The lesson that travels is not “raise money early” or “get acquired” — it is that a costly, well-understood mistake, honestly priced at about ₹1 crore, can be more useful to a founder than an early round that lets the same mistake happen with someone else’s money.

Frequently asked questions

Who founded Mother Sparsh and when?

Mother Sparsh was incorporated on 5 February 2016 by Himanshu Gandhi and Rishu Gandhi, a husband-and-wife team; Rishu had worked as a Java developer at Infosys and Himanshu had held a government role in Haryana before they left to build the brand together.

What does Mother Sparsh actually sell?

Natural and ayurvedic baby and mother care products, built around a 99% pure-water baby wipe, and extended into colic-relief roll-ons, after-bite balm, sensitive-skin skincare, laundry detergent and children’s oral care.

Has ITC fully acquired Mother Sparsh?

Not yet, as of the disclosures reviewed for this piece. ITC held 39.47% as of May 2025 after a phased purchase, with a stated plan to take that to 49.3% and then acquire the rest over two to three years; full acquisition had not been confirmed as completed as of the sources checked.

How much revenue does Mother Sparsh make?

Its financial filings put FY25 (year ended March 2025) revenue at ₹99.9 crore, up 70.1% from ₹58.8 crore in FY24; the company separately told press in April 2025 that its annualised run rate had crossed ₹110 crore.

Is Mother Sparsh a listed company?

No. Mother Sparsh Baby Care Private Limited is unlisted; its anchor investor, ITC Limited, is listed on the NSE and BSE, which is why ITC’s stake purchases in Mother Sparsh are disclosed as stock-exchange filings even though Mother Sparsh itself is not traded.

Sources

Figures are as of September 2026. Currency converted at $1 ≈ ₹96.0 as of 18 September 2026 (Trading Economics).

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