India carried a backlog of roughly 50.3 million pending court cases as of July 2025, a queue so long that a routine commercial dispute can take years to reach a first hearing. Against that, a Mumbai company founded by two chartered accountants and a certified mediator says it has already closed more than one million disputes without any of them entering a courtroom.
That company is Presolv360, run by Edgecraft Solutions Private Limited. It sells the idea that most fights over money do not need a judge, and in September 2025 investors led by Elevation Capital backed that idea with a reported $4.7 million. This deep dive looks at what the company actually does, how it earns, the numbers it has disclosed, and where the claims still outrun the public record.
Quick facts
| Company | Presolv360 (operated by Edgecraft Solutions Private Limited; CIN U74999MH2017PTC296757) |
| Founded | Incorporated 29 June 2017, Mumbai (as per Tracxn / MCA) |
| Founders | Bhaven Shah, Namita Shah, Aman Sanghavi |
| Businesses | Online dispute resolution (ODR): arbitration, mediation, conciliation and negotiation for enterprises |
| Latest FY revenue | ₹18.8 crore in FY25, up from ₹13.8 crore in FY24 (Inc42 / Tracxn estimates) |
| Latest FY profit/loss | Not disclosed in audited detail publicly; FY25 revenue sits in the ₹10–50 crore band per ROC filing (Tracxn) |
| Listed | Private |
| Last valuation | Not disclosed; total raised about $5.78 million across three rounds (Inc42) |
| Key backers / CEO | Elevation Capital, MGA Ventures, Omidyar Network India; co-founder Aman Sanghavi is CEO |
What Presolv360 does
Presolv360 is an online dispute resolution platform. It moves the machinery of arbitration, mediation, conciliation and negotiation onto software, so that a bank chasing a defaulted loan, or an e-commerce firm arguing with a seller, can resolve the matter through a structured digital process rather than filing in a clogged court. The company positions itself as an enterprise product first, selling to organisations that generate disputes at volume.
- Core offering: end-to-end online arbitration and mediation, with case management, workflow automation, e-notices and video hearings (company-stated, Inc42, September 2025).
- Buyers: banks, non-banking financial companies (NBFCs), fintech firms, e-commerce platforms and startups (company-stated).
- Recognition: enlisted by the Ministry of Law and Justice and empanelled by a High Court, which the company cites as a trust signal (company-stated, BW Legal World, 2022).
- Claimed scale: over 1 million disputes handled, involving about 2.5 million parties across roughly 12,000 pin codes (company-stated, as reported by Inc42 and Legal Era, September 2025).
The founding insight
The founding insight was simple and grim: India’s courts cannot absorb the volume of disputes the economy produces. In a 2018 interview, co-founder Bhaven Shah framed the problem in raw figures for that period, citing about 40,000 cases filed every day, roughly 3.3 crore pending cases, and an annual economic loss of about ₹80,000 crore tied to hearings and lost business time. If litigation was the bottleneck, the founders reasoned, the answer was to prevent as many disputes as possible from ever reaching a judge.
The three founders came at this from complementary angles rather than a pure technology background. Bhaven Shah is a chartered accountant and a Government Law College graduate who had worked in tax and M&A litigation at KPMG and Ernst & Young. Namita Shah is a chartered accountant, a US-qualified CPA and a lawyer, with audit experience at Ernst & Young and exposure to commercial disputes in the diamond and jewellery trade. Aman Sanghavi, now CEO, came from the insurance industry and is a certified mediator trained under the Indian Institute of Corporate Affairs. Between them they had lived the slow, expensive reality of dispute resolution from the professional side, which is what they set out to digitise.
The struggle years
Presolv360 was building a category before the category had rules. When it launched, online dispute resolution had no settled legal recognition in India, no obvious enterprise budget line, and a target audience of lawyers and corporate legal teams who were culturally wedded to physical hearings and paper files. The early years were about convincing sceptics that an award reached over video and software would hold up, and that businesses should route disputes away from the courts they had always used.
- The product had only recently exited beta around 2018, with customer acquisition, first revenue and building machine-learning-assisted due diligence all still ahead of it (BusinessToday, July 2018).
- Adoption depended on regulatory and judicial acceptance of ODR, which arrived gradually rather than at once, leaving the company to sell an unfamiliar process in the meantime.
- The business stayed small and largely self-funded for its first roughly five years: its first disclosed external round, the seed, did not close until February 2022, nearly five years after incorporation.
That five-year gap before institutional capital is the clearest evidence of how long it took the market to come around. The company had to prove the model on its own balance sheet before outside investors would write a cheque.
The turning point
The turning point was the shift from a lawyer-facing curiosity to an enterprise workflow that large regulated lenders would pay for. That change shows up most sharply in the client count. At its seed round in early 2022, Presolv360 described a base of 35-plus enterprises. By the time of its Series A in September 2025, the company said it was working with more than 100 enterprise clients, including large banks, NBFCs and e-commerce players, and had crossed one million disputes handled.
On one side of that line was a promising pilot-stage tool with a few dozen customers and $1.08 million of seed money. On the other was a platform with triple-digit enterprise clients, a seven-figure dispute count, and a $4.7 million Series A led by one of India’s better-known early-stage funds. The engine of that jump was the same lending and collections pain that banks and NBFCs face at scale: millions of small-ticket recovery disputes that are uneconomic to litigate individually but well suited to a standardised digital arbitration and mediation pipeline.
The money behind it
Presolv360 has raised about $5.78 million (roughly ₹55 crore at $1 ≈ ₹96.0) in total across three rounds, per Inc42 and Tracxn. The funding shape is that of a deliberately patient company: a long bootstrapped run, then a modest seed, then a larger Series A.
- Seed, February 2022: $1.08 million (₹8.13 crore), co-led by MGA Ventures (the Ashra Family Office) and Omidyar Network India, with family offices including Inspira Enterprises, M Pallonji, Jeena and Co. and Fine Fragrances (Free Press Journal / India Infoline, February 2022). This was the company’s first institutional capital and funded technology and team build-out.
- Series A, September 2025: $4.7 million, reported at about ₹41 crore, led by Elevation Capital with participation from existing backer MGA Ventures and angels (Inc42 and Entrackr, September 2025). Elevation partner Vaas Bhaskar is associated with the deal.
- Use of Series A funds: deploying technology-led infrastructure, expanding into dispute-resolution workflows beyond arbitration and mediation, adding AI features and hiring, per co-founder Aman Sanghavi (Inc42, September 2025).
- Valuation: not disclosed for either round.
What each backer changed is worth naming. Omidyar Network India’s involvement at seed lent the model social-impact credibility around access to justice; MGA Ventures backed the company twice, signalling insider conviction; and Elevation Capital’s lead at Series A brought the kind of growth-stage validation that helps close enterprise deals with conservative buyers like banks.
How it makes money
Presolv360 earns by charging enterprises to run disputes through its platform rather than through courts. The economics rest on volume and standardisation: a lender with thousands of recovery cases pays for a repeatable digital process that is cheaper and faster than filing each one.
- Money in: fees from enterprise clients for administering online arbitration, mediation, conciliation and negotiation, plus related services such as agreement review and case management (company-stated).
- The pitch to buyers: up to a 65% reduction in cost, time and effort versus traditional litigation, which is the number the company leads with in sales (company-stated, BW Legal World, 2022).
- Where the margin sits: in software leverage. Once the workflow, e-notice, scheduling and hearing tools are built, each additional dispute adds revenue at low marginal cost, though a “perfect mix of technology and human expertise” (co-founder Sanghavi’s phrase) means neutral professionals still cost money per case.
- The part people get wrong: Presolv360 is not a consumer legal-advice app. Its revenue depends on institutional buyers with dispute volume, not on individuals bringing one-off grievances.
The numbers
Presolv360 is a private company, so its financials come from data platforms and ROC filings rather than audited public statements, and should be read as estimates. Revenue has grown steadily off a small base; detailed profit-and-loss figures are not reliably disclosed in public, so they are not stated here rather than guessed.
| Financial year | Revenue (₹ crore) | Profit/loss (₹ crore) |
| FY24 | ~13.8 (Inc42 / Tracxn estimate) | Not publicly disclosed |
| FY25 | ~18.8 (Inc42 / Tracxn estimate) | Not publicly disclosed |
- FY25 revenue was up roughly 36% over FY24 on these estimates, consistent with Tracxn’s stated one-year revenue CAGR of about 36% (Tracxn, 2026).
- Tracxn places Edgecraft Solutions’ FY25 revenue in the ₹10–50 crore band per its ROC filing, which brackets the ₹18.8 crore estimate.
- Headcount was around 153 employees as of early 2026 (Inc42), against a company that was still exiting beta in 2018.
The honest read: this is a small, fast-growing revenue base, not yet a large one. The FY25 Series A is what gives the company runway to grow past its current scale.
Where the money comes from
The revenue concentration is the story here. Presolv360’s disclosed traction points to a business anchored in financial services, where dispute volume is highest.
- By client type: banks, NBFCs, fintech firms and e-commerce platforms make up the enterprise base of 100-plus clients cited in 2025 (company-stated).
- By reach: about 2.5 million parties across roughly 12,000 pin codes, which the company uses to argue it reaches beyond metros into smaller towns (company-stated).
- By volume: more than 1 million disputes handled cumulatively, the headline metric in its Series A messaging (company-stated).
The surprise is where the demand comes from. This is not primarily a marketplace for corporate boardroom fights; the bulk of volume appears to be high-frequency, small-ticket lending and collections disputes that lenders cannot afford to take to court one by one. Presolv360’s addressable market is, in effect, the tail of the credit system rather than blue-chip litigation.
The risks
- Regulatory dependence. ODR’s usefulness rests on courts and regulators continuing to recognise and enforce digitally reached awards and settlements. Any tightening of how online arbitration or mediation is treated, or of how lenders may pursue recovery, would directly affect the volume flowing through the platform. The business is built on a legal framework it does not control.
- Client concentration in lending. With traction skewed toward banks and NBFCs, a slowdown in retail credit, a change in collections norms, or the loss of a few large accounts could hit revenue disproportionately. A base of 100-plus clients is still small enough that individual relationships matter to the top line.
- Thin financial cushion and unproven profitability. Total capital raised is about $5.78 million and audited profit figures are not public. At an estimated ₹18.8 crore in FY25 revenue, the company is still small; scaling enterprise sales to regulated buyers is slow and expensive, and the Series A must fund both product expansion and hiring at once.
The takeaway
The transferable lesson from Presolv360 is about timing a category, not just building a product. The founders spent roughly five years without institutional funding because the market, the regulators and the buyers were not ready for online dispute resolution. They did not pivot away from the idea; they waited for the world to catch up, kept the burn low, and were positioned to move when banks finally needed an industrial way to handle millions of small disputes. When you are early to a real problem, survival long enough to meet the moment can matter more than moving fast.
Frequently asked questions
What does Presolv360 do?
It runs an online dispute resolution platform that lets enterprises settle disputes through digital arbitration, mediation, conciliation and negotiation instead of going to court. Its main buyers are banks, NBFCs, fintech firms and e-commerce companies.
Who founded Presolv360 and when?
It was founded in 2017 by Bhaven Shah, Namita Shah and Aman Sanghavi, and is operated by Edgecraft Solutions Private Limited, incorporated on 29 June 2017 in Mumbai. Two of the founders are chartered accountants and lawyers; the third is a certified mediator from an insurance background.
How much funding has Presolv360 raised?
About $5.78 million in total. That includes a $1.08 million (₹8.13 crore) seed round in February 2022 co-led by MGA Ventures and Omidyar Network India, and a $4.7 million Series A in September 2025 led by Elevation Capital.
Is Presolv360 profitable?
Its detailed profit-and-loss figures are not publicly disclosed in audited form. Estimated revenue was about ₹18.8 crore in FY25, up roughly 36% from around ₹13.8 crore in FY24, per Inc42 and Tracxn, but profitability cannot be confirmed from public sources.
How many disputes has Presolv360 resolved?
The company states it has handled more than one million disputes involving about 2.5 million parties across roughly 12,000 pin codes, and works with over 100 enterprise clients. These are company-stated figures reported around its September 2025 Series A.
Sources
Figures are as of September 2026. Currency converted at $1 ≈ ₹96.0 as of 18 September 2026 (Trading Economics).
- Inc42, Presolv360 company profile and Series A coverage, September 2025 / 2026
- Entrackr, “Presolv360 raises $4.7 Mn led by Elevation Capital,” September 2025
- Entrepreneur India, coverage of the $4.7 million Elevation-led round (reported ₹41 crore), September 2025
- Free Press Journal and India Infoline, Presolv360 $1.08 million seed round, February 2022
- BW Legal World, Presolv360 seed funding and client/recognition details, 2022
- Legal Era Online, “Presolv360 Secures $4.7M,” market context and metrics, September 2025
- BusinessToday, “Presolv360: Dispute Management On The Cloud,” July 2018
- Tracxn, Edgecraft Solutions Private Limited legal entity and financials profile, 2026
- Elevation Capital, Presolv360 portfolio page, 2025
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